ORDERS, DELIVERY & SHIPPING
I did not receive an order confirmation. What should I do?
If you do not receive a confirmation email within 30 minutes, contact us at hello@zeloria.co.za.
Can I modify my order after it is placed?
Once an order is confirmed, changes cannot be made. If you have concerns, please contact us promptly.
Can I cancel my order?
While we cannot guarantee cancellations, contact us immediately at hello@zeloria.co.za, and we will do our best to assist.
What if my order is incorrect, damaged, or missing items?
Check your order confirmation. If there is an issue, please reach out to hello@zeloria.co.za for assistance.
What should I do if my order has not arrived?
Use your tracking number to check the status. If you need further assistance, contact us at hello@zeloria.co.za.
Do I need a home address for delivery?
We deliver to home, work, and P.O. Box addresses. Add as much detail as possible about the delivery address such as whether it is an estate, press intercom, leave with receptionist or other specific details to ensure smooth delivery.
Do you ship internationally?
No, we currently do not ship internationally.
Can I track my order?
Once your order is processed, you will receive a tracking number via email to follow your package's journey.
When will my order be delivered?
We process orders within 1-2 business days. After processing, shipping typically takes 3-7 days to arrive.
How can I qualify for free shipping?
Enjoy free shipping on orders over R1000. The shipping cost will be automatically deducted at checkout when your cart exceeds R999.
How do digital gift cards work?
Our gift cards are sent electronically to the email provided at checkout, eliminating shipping fees.
CUSTOMER CARE
How do I contact Zeloria customer care?
For any inquiries or assistance, please contact our customer care team at hello@zeloria.co.za. We are here to help!
REFUNDS & RETURNS
What is your return policy?
We offer returns or exchanges within 14 days of purchase, provided the items are in their original condition. Please send proof of purchase to hello@zeloria.co.za
Is a receipt necessary for returns?
A receipt or order confirmation is required for refunds.
Why was part of my order refunded?
Occasionally, demand exceeds supply, and we may not fulfil your entire order. Refunds are processed to your original payment method and typically appear within 3-5 business days.
PRODUCT QUERIES
How can I care for my Zeloria jewellery?
To maintain the quality and appearance of your jewellery, store it in a cool, dry place and avoid exposure to water, perfume, and harsh chemicals. Regularly wipe with a soft cloth to keep it looking its best.
Can I wear my jewellery while swimming or exercising?
Some of our jewellery, i.e. the jewellery marked as waterproof and tarnish-free are designed to withstand daily activities, including swimming and sweating however, we do recommend where possible to not over-expose the jewellery to water or sweat so as to maintain the quality and longevity of your Zeloria jewellery pieces.
How do I find my ring size?
Use our ring size guide available on our website to find the perfect fit.
Will items be restocked after selling out?
We strive to restock popular items whenever possible. Please add items to the Wishlist tab to get updates on whether the item has been restocked. Keep an eye on our website for updates.
What materials are used in Zeloria jewellery?
Our jewellery is crafted from a variety of metals, including alloys and plated materials. If you have sensitive skin or known allergies to certain metals, we recommend consulting the product descriptions carefully before purchasing.
OTHER QUESTION
Is there a Zeloria storefront I can visit?
Currently, Zeloria operates exclusively online. We look forward to serving you through our website!
What payment options are available?
We accept Visa, MasterCard, Zapper, and instant EFT through PayFast.
Can I place an order by phone?
Currently, we do not accept orders by phone. Please place your order through our website.
How do I inquire about bulk orders?
For bulk purchase inquiries, please contact hello@zeloria.co.za. Note that wholesale or resale orders are not available at this time.
How can I collaborate with Zeloria?
Please email us at hello@zeloria.co.za
What is the best way to reach Zeloria?
Our team is here to help. For inquiries, please email us at hello@zeloria.co.za.
How do I unsubscribe from Zeloria communications?
Unsubscribing is simple! Click the unsubscribe link at the bottom of any email from us and follow the instructions.
